Introduction

The purpose of this policy is to explain how Grainger + Platt collects protects and uses personal data. Grainger + Platt is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.

What Types Of Personal Data Does Grainger + Platt Collect?

Grainger + Platt needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Grainger + Platt also has access to personal data that is generated over the Grainger + Platt network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Grainger + Platt may also collect financial information about Grainger + Platt customers and end users from third parties to enable Grainger + Platt to assess its risks in granting credit terms and contact information about organisations Grainger + Platt considers may be interested in Grainger + Platt products and services.

How Does Grainger + Platt Obtain Personal Data?

Grainger + Platt obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Grainger + Platt web site) from third party list brokers from resellers who pass on personal data to Grainger + Platt about end users and directly from the Grainger + Platt network.

How Does Grainger + Platt Use The Personal Data That It Holds?

Providing and Improving the Grainger + Platt Service

Most of Grainger + Platt use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Grainger + Platt may also use personal data to improve on the level and type of service Grainger + Platt offers to its customers. As part of this interest in improving the service provided Grainger + Platt may process personal data for the purposes of sales analysis and customer usage statistics.

Direct Marketing

Grainger + Platt may from time to time inform its customers end users and potential customers about Grainger + Platt and Grainger + Platt affiliate products and services and other information Grainger + Platt feels may be of interest. Customers and other recipients of information from Grainger + Platt may indicate at the time they first place an order with Grainger + Platt whether or not they wish to receive such information or at any later time by simply contacting Grainger + Platt.

To Whom Does Grainger + Platt Disclose Personal Data?

Grainger + Platt will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Grainger + Platt does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Grainger + Platt is under an obligation by law to disclose personal data or where Grainger + Platt has contracted with third parties to assist in providing services to Grainger + Platt customers such as for delivery installation and systems support services.

How Does Grainger + Platt Protect the Personal Data it Holds?

Grainger + Platt takes customer confidentiality and security very seriously. Grainger + Platt has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Grainger + Platt. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Grainger + Platt will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Grainger + Platt Acceptable Use Policy.

Customers Rights

European Economic Area legislation gives individuals whose personal data is held by Grainger + Platt specific rights to access and rectify personal data held about them. These include the right to: obtain from Grainger + Platt for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Grainger + Platt regarding promotions or new products and services.

Contact Details

If any individual wishes to contact Grainger + Platt regarding the personal data held about them or has any other question about Grainger + Platt data privacy procedures they should send a letter to the directors of Grainger + Platt.

Policy Updates

As part of Grainger + Platt commitment to compliance with data privacy requirements and to reflect changes in Grainger + Platt operating procedures Grainger + Platt may the terms of this policy from time to time and will post the revised policy on this website.